We Like to Help.

We've put together this helpful page which we hope will keep you and your car safe. If nothing else, just browse through this information and there may be something that you didn't know that may help you in the future.

Accident Information

Car accidents are stressful. Read over these tips to learn what you should do if you are involved in one.

If your vehicle is non-driveable, you should have your vehicle towed to one of Joe Neubert's Collision Facilities.

We will then complete a damage report/estimate, set up rental transportation (if your insurance policy allows), you will then need to infom your insurance company, where the vehicle is so they may set up an appraisal assignment.

We are a Direct Repair Facility for MANY Insurance companies and we can handle the insurance claim from beginning to end.

Auto Tips

In case of roadside emergencies, accidents or bad weather, always carry the following items in your car:

Taking Good Care of Your Car

According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect. The following simple and inexpensive preventive checks will greatly extend the life of the vehicle, ensure safer operation and even benefit the environment.

Always consult the vehicle owner's manual for individual service schedules as manufacturer maintenance requirements vary greatly.

Insured Rights in Tennessee

Information to assist you when handling a claim with your insurance company.

Question:Do I have the right to select the shop that will repair my car?

Answer: YES, in order to expedite your claim, select the repair shop; leave your automobile there; and notify your insurance agent or company.

Question: Do I need to get three estimates?

Answer: NO. Notify your agent or insurance company. Your insurance adjuster may need to inspect the damage. If your insurance company has a drive-in claims service and your car is safe to drive, you should call them for an appointment, take your car there, make sure you get a copy of the insurance adjuster's estimate, and take it and your automobile to the shop of your choice.

In some areas your Insurance Agent may be authorized by the Insurance Company to pay your claim. If your Insurance Agent tells you to get two estimates, ask if he will pay your claim from his office. If he says yes, getting two estimates may speed up your claims payment (one caution: do not get an estimate from a shop that you would not let repair your vehicle.)

If he says no, talk to your insurance adjuster first. Generally, claims are handled by the insurance company's claims department, not agents.

Question 3: Must I notify my insurance company before repairs?

Answer: YES. Insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected.

Question 4: Who pays the repair bill?

Answer: YOU must arrange for payment. Your insurance policy states the insurance company will pay you less any deductibles or depreciation.

Question 5: Who is responsible for the repairs?

Answer: THE SHOP. That's why it is important that you select a repair facility that is properly trained and equipped to restore your automobile to its pre-accident condition.

Question 6: If there is a problem with the repair job, who should you contact?

Answer: First, the manager of the shop. If your problem is still not resolved, contact your insurance company claims manager. You may also want to contact your local Better Business Bureau or the Tennessee Division of Consumer Affairs.

Question 7 : If my insurance company fails to process my claim orpay the amount agreed upon, what can I do?

Answer: First contact your insurance agent, then talk to the Branch or Regional Claims Manager of the insurance company. If that fails, then contact the Tennessee Insurance Department.

Quality products we carry & use:

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